In the first part of the topic Agile Business Process Management , I wrote my first thoughts on how to analyze processes modeled using Scrum. In the second part, I would like to more closely address the issue.

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This question I ask myself again and again, when I work with one or the other BPM system. Is why so many systems no reasonable "Outbox" for all of my edited processes implemented?

I think it's from the user point of view to know where my extremely exciting processes are straight. Especially for processes that I myself have initiated, such as the classic "vacation request". I would want to know if my supervisor has approved my proposal, or whether he was still unfinished when he is in the inbox and if I should just call times. Of course, I get a notification from the process automatically as soon as my application has been processed. But what about the period up to the editing?

Even if I want to investigate is a very interesting Outbox. For example, if a customer calls and inquired about the status of his order. Then we could have such outgoing content and current status of the process, simply call up and give the customer the information they require.

A highlight was, of course, if I could use processes from the Outbox as a template. So I could make my travel expenses as of last month, simply "copy", may adjust some information, and would save me a lot of work.

The net effect would be sufficient in small dashboard for normal users. On this dashboard, the status of the last processes to be displayed and if necessary, the user can view further details (drill down). This would save some calls to help desks, which ask the user where their processes are stopped for all and increase the transparency of a BPMS significantly.

Many companies just see the ongoing crisis in the Business Process Management as a solution. You want to reduce costs and increase with BPM at the same time the performance. Here is how to treat each project with the "new" issues, the risk to burn your fingers if you do not make sense. Also, an addiction to quick wins and ROI <12 months in many BPM projects fail for one reason. But it's true: with BPM, can significantly increase the efficiency of a company while at the same time, costs can be reduced. But this is a comprehensive BPM and a sensible strategy planning is necessary.

The rules of the following points is crucial for making the idea of ​​a BPM project.

1. A company wants to make processes more efficient primary
2. A company wants to cut costs, primarily

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