ISO9001, with ITIL, eTOM, GeLi, GPKE, SOX, and many other frameworks have one thing in common:

Standardization of processes

But unfortunately all too often made to standardize a straitjacket. And with this straitjacket even simple tasks almost impossible task. Unnecessary and inflated forms, multiple release levels, national consolidation and monitoring delusions often lead to restrictions in the working lives of employees. What are the consequences? Creativity ...! But do not want to see the creativity of a company. The employees to be creative to bypass the laborious and expensive process standards attached. If the order is even a pencil to the act of state, the employees have no choice. Therefore it is important to listen and to set up a living process management. This is a nice article on Spiegel.de to find even more examples in the book I'm working in a madhouse: from normal office life .